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At ElectroEase, we are committed to delivering your order quickly and efficiently.

• Delivery Time: We offer fast 3-day delivery across the UAE.
• Shipping Charges: Shipping is completely free for all orders.
• Order Processing: Orders are processed within 24 hours and shipped the next business day.
• Delivery Areas: We deliver to all Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
• Tracking: Once your order is shipped, you'll receive a tracking number to monitor your delivery status.

For any shipping inquiries, please contact our support team at support@electroease.shop.

At ElectroEase, we want you to be completely satisfied with your purchase. That’s why we offer a 7-Day Free Return Policy across the UAE.

Eligibility for Return

• Products must be returned within 7 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Products with manufacturing defects can be returned or exchanged.

Non-Returnable Items

• Used, damaged, or altered items are not eligible for return.
• Returns are not accepted for products without original packaging and accessories.

Return Process

1. Contact our customer support at support@electroease.shop with your order number and reason for the return.
2. Our team will guide you through the return process and arrange a pickup.
3. Once we receive and inspect the product, your return will be processed.

Refunds

• Refunds will be issued to the original payment method within 3-5 business days after the return is approved.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

Exchange

• If you wish to exchange your product, please follow the return process and mention the exchange request.

For any further assistance, please contact us at support@electroease.shop.